If you have trouble logging in,
follow these instructions.

Resetting your password is quick and easy. All what you need is your email address and access to your email account.

Please note, a verification email will be sent to your email address.

If you are unable to access your email account, please call Customer Care for assistance.

Password Reset Requirements must be a combination of the following:

  • 8-16 Characters
  • Uppercase Letters
  • Lowercase Letters
  • Numbers
  • Symbols
  • Password cannot be your Username/User ID.

Tip: Your User ID is your email address. (e.g., john@myinstitution.net). If you get a message that reads “The user ID you entered does not exist” or do not remember your email address please call Customer Care at 1-855-201-6910 for assistance.